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Frequently asked questions

Use the FAQ section to answer your customers' most frequent questions.

Pre-Orders & Store Policies

When will my PrayerWrks order ship?

In‑stock PrayerWrks books typically ship within 3–7 business days after your order is placed. You will receive a confirmation email with tracking information once your package ships.

Do you ship internationally?

Yes, PrayerWrks ships internationally. Shipping rates and delivery times are calculated at checkout. International customers are responsible for any customs or import fees.

How much does shipping cost?

Shipping fees are based on your location and order size and are shown at checkout before payment.

What is a pre‑order?

A pre‑order allows you to purchase a PrayerWrks product before its official release date.

When will pre‑order items ship?

Pre‑order items ship on or shortly after the release date listed on the product page. If your order contains both pre‑order and in‑stock items, they may ship separately.

Will I be charged when I place a pre‑order?

Yes, payment is processed at the time the order is placed.

Do you accept returns or refunds?

PrayerWrks does not offer returns or refunds on books or printed materials. Items damaged during shipping may be replaced.

What should I do if my order arrives damaged?

Please contact us within 7 days of delivery with photos of the item, packaging, and your order number so we can arrange a replacement.

What if my package is lost or delayed?

If tracking shows your package is lost or significantly delayed, please contact the shipping carrier to file a claim. You may also notify PrayerWrks.

Can I change my shipping address after placing an order?

If your order has not yet shipped, contact us as soon as possible and we will try to update it. Once shipped, address changes are not possible.

Will I receive tracking information?

Yes, you will receive tracking details via email once your order ships.

Are taxes or customs fees included?

Sales tax is calculated at checkout where applicable. International orders may include customs or import fees determined by the destination country.

Digital Download (eBook) FAQs

Do you offer PrayerWrks books in eBook format?

Yes, select PrayerWrks titles are available in digital format for compatible devices. Please check the product description for availability.

How will I receive my eBook after purchase?

After completing your purchase, you will receive an email with instructions for accessing or downloading your eBook.

What formats are your eBooks available in?

Available formats (such as PDF, EPUB, or MOBI) are listed on each product page.

Can I print my eBook?

eBooks are for personal use only. Printing permissions may vary depending on the file format and copyright restrictions

Do eBooks contain the same content as printed books?

Yes, PrayerWrks eBooks contain the same content as the printed editions unless otherwise noted.

Can I return or get a refund for an eBook purchase?

Because digital products are delivered immediately, PrayerWrks does not offer refunds on eBook purchases. If you experience issues accessing your file, please contact our support team.

Can I share my eBook with others?

No. PrayerWrks eBooks are licensed for individual use only and may not be shared, copied, or redistributed.

Who can I contact if I have trouble with my eBook?

You can reach the PrayerWrks team through our Contact page, and we will assist you within 24 hours via email.

Prayer Request FAQs

How do I submit a prayer request?

You can submit your request through the Prayer Request form by providing your name, email address, and prayer request.

Who will be praying for my request?

All requests are prayed over by the PrayerWrks Prayer Team—trusted intercessors standing in faith with you.

Is my prayer request confidential?

Yes. Requests are shared only with the PrayerWrks Prayer Team unless you grant permission otherwise.

Do I need to subscribe to submit a prayer request?

Some prayer request opportunities may require newsletter subscription so we can continue serving you with encouragement and ministry updates.

Can I submit more than one prayer request?

Absolutely. You may submit new requests whenever something is on your heart.

Will someone contact me about my request?

You may receive emails with encouragement or Scripture. While not every request can receive a personal reply, each one is prayed over.

How quickly will my request be prayed for?

Prayer requests are typically prayed over within 24–48 hours.

What kinds of requests can I submit?

You may submit requests for healing, guidance, relationships, peace, or spiritual growth.

What kinds of requests can I submit?

You may submit requests for healing, guidance, relationships, peace, or spiritual growth.

What if I am in an emergency situation?

Alongside prayer, please contact your local emergency services if you are in immediate need.

Partnering With PrayerWrks FAQs

What does it mean to partner with PrayerWrks?

Partnering means joining PrayerWrks in prayer, encouragement, and support for the ministry God has entrusted to us.

Do partners need to commit financially?

Financial opportunities may exist, but they are not a requirement—partnership is centered on prayer and support.

How can I become a partner?

Visit the “Partner With PrayerWrks” page to learn how to join, support, and stay connected.

Do partners receive updates or benefits?

Yes, partners may receive devotionals, testimonies, and special updates.

Can I stop partnering at any time?

Yes, you may unsubscribe or change your preferences at any time.

Prayer Request Privacy & Data Use

How is my personal information used?

Information submitted through forms is used solely for ministry communication and prayer purposes. Details are shared only with the PrayerWrks Prayer Team unless permission is granted.

Will my information be sold or shared?

No. PrayerWrks does not sell or distribute personal information.

Will submitting a prayer request subscribe me to emails?

Submitting a request may include receiving ministry messages. You may unsubscribe at any time.